Maintenance Agreement

At Neon Solutions maintenance agreement is a contract between an ICT service provider and a customer that outlines the specific terms of the IT services being provided. It clearly defines who will be responsible for the services, when and where they will be performed, and what exactly will be covered. This agreement is crucial for establishing a mutual understanding of the customer’s expectations and the service provider’s commitments, ensuring that both parties are on the same page about the services to be delivered.